Return Policy

Before Returning a Product

We work hard to ensure that we always get your order right the first time. If you are having issues with a product, there may be other options before you return it:

If you’ve purchased downloadable software, and need assistance with installation and/or activation, please visit the Colosify Forum

If you need Technical Support with a Colosify Product, please visit the Colosify Forum to try and solve your problem or alternatively submit your query using our Contact Form 

If you’d like to return your purchase made in the last thirty days without any hassles, you can initiate this yourself using our Return Form 

Return and Exchange Policy

Colosify's return policy is summarized here and fully set out in the Terms of Use and Sale. The return policy is provided in addition to any statutory return rights that you may have under law. We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

Return Criteria

All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns and exchanges must be accompanied by the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Failure to include such items may prevent or delay your refund or exchange. Colosify reserves the right to deny any return if it fails to meet the return criteria and conditions.

Colosify will not accept the following items for return:

(i) items that have been personalized or customized

(ii) special order items, if not part of a Colosify promotional retail sales offering

(iii) items that have been used, altered or that show wear or damage

(iv) physical and downloadable gift cards and service/subscription cards

(v) performed services

(vi) clearance items or those marked with a designation such as “Final Sale” or “Non-Returnable.”

Please be sure to read the product description carefully before placing your order to ensure that the item will meet your needs.

Additional Conditions:

For software, all boxed software must be returned with their seal intact. Opened software may only be exchanged for the same product. If we no longer have the same product, we will issue you a Colosify credit. You may only return opened items during the return period if:

(i) you don’t agree with the license agreement, or

(ii) the media does not work, and

(iii) only if you do not make or retain any copies.

Downloadable products and subscriptions. For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key for these products will be blocked and you will not be able to install or use the software in the future.

Services. To qualify for return, the service must not have been delivered, performed or consumed by you.

Product key cards. A product key card can be returned as a standalone item when purchased from Colosify in the last thirty (30) days, provided it has not been opened, altered, or damaged.

Pre-ordered items. For pre-order items, the 30-day return period begins:

For downloadable products and subscriptions, when the product is delivered electronically to your account and made available for download.

For other products, when the product is shipped.

Promotions and bundles. For promotional items and bundles, all included productsand/or services must be returned together. If a service included in the promotion and/orbundle has been used (for example a used promotional promo code), or the promotion and/orbundle includes a non-refundable item, the full retail value of the service and/or non-refundableitem will be deducted from the refund amount. When a bundle is purchased and only part ofthe bundle is returned, the bundle discount is void, and the total bundle discount will bededucted from the refund.

Upgrade Option and Returns. If you purchased an otherwise returnable product with an upgrade option, returns will be honored within the return period, and special return procedures apply as follows:

If you return the product before the upgrade is released, you will not receive the upgrade.

If you return the product after the upgrade is released, you must return both the product and upgrade together.

Trial-period offers. If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the service.

Return Process

Returns of most items ordered from this website can be initiated immediately online hassle free. To start your return, go to our Return Form and follow the steps provided.